JAL, ANA Statements on Boeing 787 Problems

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The Boeing 787, also known as the Dreamliner.

Japan Airlines on Friday issued the following apology and notice regarding its operations of the 787-8 aircraft on international routes:

“We sincerely apologize to all customers and related parties for the inconvenience and concerns caused by recent issues with the Boeing 787-8 aircraft.

“Japan Airlines has decided to temporarily suspend the operations of the 787-8 on international routes from Jan. 16 to Feb. 3, 2013. JAL does not operate the 787-8 on domestic routes and domestic operations are unaffected.

“JAL will assess the situation with the ongoing investigations before determining the operations of the 787-8 fleet on and after Feb. 4, 2013.

“Safety is of utmost importance to Japan Airlines and going forward, we will continue to ensure that every departing aircraft meets all safety standards before flight operations. Please be assured on your future travel with us.

“As there may be resulting adjustments made to certain flights, please refer to the following International Flight Information website for the latest updates.

“Additionally, for enquiries regarding ticket changes related to the suspension of the 787s:

“For enquiries regarding international flight ticket changes or refunds, please click here.

“For enquiries regarding ticket changes or refunds for connecting domestic flights to/from international flights affected by the suspension of the 787s, please click here.”

All Nippon Airways issued the following statement on Jan. 20:

“The emergency landing at Takamatsu Airport made by ANA flight NH 692, bound for Haneda from Yamaguchi Ube on Jan. 16, has been registered as a serious incident by Ministry of Land, Infrastructure, Transport and Tourism (MLIT). We sincerely apologize to everyone affected by the inconvenience and concern caused by this incident.

“Due to this incident, ANA has decided to suspend all operation of our Boeing 787 aircraft. ANA regrets to announce that certain flights will be cancelled, while some others will be operated using alternate aircraft. We sincerely apologize for the inconvenience caused by this grounding of the aircraft.

“ANA continues to work closely with the relevant authorities and the Boeing Company, to ensure the safety of our Boeing 787 service.”

ANA provided these links:

Cancellation and aircraft type change on Operation of Boeing 787

Ticket Handling regarding Boeing 787

Seattle-based Boeing issued the following statement on Thursday:

“Boeing welcomes the progress being made in the 787 investigation discussed today by the U.S. National Transportation Safety Board (NTSB) in Washington, D.C. The regulatory and investigative agencies in the U.S. and Japan have dedicated substantial resources to these investigations, and we appreciate their effort and leadership.

“Boeing continues to assist the NTSB and the other government agencies in the U.S. and Japan responsible for investigating two recent 787 incidents. The company has formed teams consisting of hundreds of engineering and technical experts who are working around the clock with the sole focus of resolving the issue and returning the 787 fleet to flight status. We are working this issue tirelessly in cooperation with our customers and the appropriate regulatory and investigative authorities. The safety of passengers and crew members who fly aboard Boeing airplanes is our highest priority.

“In order to ensure the integrity of the process and in adherence to international protocols that govern safety investigations, we are not permitted to comment directly on the ongoing investigations. Boeing is eager to see both investigative groups continue their work and determine the cause of these events, and we support their thorough resolution.

“Boeing deeply regrets the impact that recent events have had on the operating schedules of our customers and their passengers.”

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