AT&T Offers Billing Relief for Consumers Calling and Texting Japan


DALLAS — AT&T on March 14 announced it has implemented international calling and texting support efforts for U.S. residential wireless and wireline consumers trying to connect with loved ones in Japan following last week’s tragic earthquake and tsunami.

Effective beginning March 11 and continuing through March 31, AT&T wireless postpaid customers will not be charged for:

• International long distance usage from the U.S. and Puerto Rico to Japan

• Text messages to Japan, originated from a U.S. wireless number

In addition, and also effective March 11 through March 31, residential wireline customers can seek credits for up to 60 minutes of direct-dial calling to Japan:

Upon receiving their wireline bill, customers may call AT&T to receive adjusted calling for up to 60 minutes. In other words, no charges for up to 60 minutes of call time from the U.S. to Japan between March 11 and March 31.

For any of the above activity, customers will either see no charges reflected on their monthly statement, or they will see a full credit applied to their statement for activity between March 11 and March 31.

“We want to help our customers connect with loved ones in Japan in any way we can,” said Mark Collins, senior vice president, voice and data products, AT&T Mobility and Consumer Markets. “Connecting with family and friends is most important at times like this — we want to make it as easy and worry-free as possible for our customers.”

AT&T wireless customers can also text “redcross” to 90999 to give a $10 donation to help the Red Cross with disaster support efforts in the area.  No text message fees apply.

And, TV Japan – the 24-hour Japanese news channel – is available for free through March 17 to all U-verse® TV subscribers, allowing viewers to follow the news and recovery efforts. TV Japan can be found on channel 3680.

Note: AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.



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